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If the issue still persists, re-enable Firewall and update the Security Agent.Go to Firewall, untick the Enable Firewall option and click Save.Select the created group from Step 1, then click Configure Policy.This means that Web Reputation and URL Filtering are not the components that are causing the issue. If the issue still persists, re-enable Web Reputation and URL Filtering and update the Security Agent.On the client computer, update the Security Agent.Go to URL Filtering and untick the Enable URL Filtering and click Save.Go to Web Reputation, untick the Enable Web Reputation option and click Save.
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Select your group and click Configure Policy.Disable Web Reputation and URL Filtering.On the client computer, right-click the Trend Micro icon on the taskbar and select Update Now to ensure that the new settings are applied to the Security Agent.Go to Agent Privileges and on the Client Security section, ensure that the Prevent users or other processess from modifying Trend Micro program files, registries, and processes option is not selected.Select the specific group where the Agent is having issues and click Configure Policy.On the Management console, go to Devices tab.Make sure that the Client Security option is turned off.On the right pane, select machine/s that can be used for isolation.Settings: Import settings from the group that was affected by the issue.Group Type: Select the type of group either desktops or servers.On the Management Console, go to the Devices tab.In cases where your machine's performance improves after unloading the Agent, perform the tests outlined below to isolate the module that is causing the issue:Īdd a different group that will be used for the feature isolation. If unloading the Agent does not resolve the issue, but uninstalling it does, send a report to Trend Micro Technical Support. If you still experience the issue after removing the Agent and rebooting your machine, then the Security Agent is not the cause of the issue. If the issue persists, uninstall the Agent and reboot the computer. Right-click the Trend Micro icon on the taskbar.When you experience issues with the WFBS Security Agent, try unloading first the Agent: